http://confabb.com/conferences/cci2008/sessions/6263 Mon, 17 Mar 2008 10:19:34 GMT Attendee Reviews of How are you being served? Designing Service Experiences http://confabb.com/conferences/cci2008/sessions/6263/details#364 For me, this session was all about the design challenges presented by a website that has the dual objectives of being both a vehicle for marketing and a vehicle for delivering a service. The service delivery is provided by a web application. As with any application, there is a need to understand existing business processes, to define requirements, to create a prototype, and get client feedback. Iterative processes, agile development techniques, and the web application framework Ruby On Rails were used. The session showed that the speaker has done excellent design work, but I felt that the material needed stronger organization and a more polished presentation. There were many good slides that I barely saw. Mon, 17 Mar 2008 10:19:34 GMT http://confabb.com/conferences/cci2008/sessions/6263/details#364 Claudia Wunder