http://confabb.com/conferences/WebContent2007/sessions/5212 Tue, 26 Jun 2007 20:04:20 GMT Attendee Reviews of Using Web Content To Build the Customer Relationship http://confabb.com/conferences/WebContent2007/sessions/5212/details#324 To say that Ann Rockley "knows her stuff" is like saying "Picasso could draw ..." Ann Rockley has a knack for solidly and calmly constructing the argument that "if we're not building the customer relationship through better management of our content - then why are we moving to content management at all?" It's always a pleasure to hear her speak, and her keynote at WebContent 2007 was no exception. Tue, 26 Jun 2007 20:04:20 GMT http://confabb.com/conferences/WebContent2007/sessions/5212/details#324 Ms Emma Hamer