3rd Annual Service Level Agreements 2008

A service level agreement is a powerful tool for driving business effectiveness. It does more than simply measure and monitor performance. A carefully constructed SLA will also ensure that the incentives for the service provider are aligned with the go...

A service level agreement is a powerful tool for driving business effectiveness. It does more than simply measure and monitor performance. A carefully constructed SLA will also ensure that the incentives for the service provider are aligned with the goals of the client. An agreement that works to continuously enhance the customer-provider relationship will ultimately deliver better business outcomes.


SLA is the document which is referred on the regular basis to ensure the expected quality delivered. That is why it demands for the constant up gradation in all the aspects essential for a constructive SLA, for example the legal know-how.

» more

Are you the conference organizer?

Report a Problem With This Conference