IFIP WG8.2 Work. Conf. on IT & Inst. Change in the Service Economy: Challenges and Possibilities for the 21st Century

Transformations to and within the service economy are happening on a global scale across public service sectors such as government, health care and education as well as market-based services including finance, biotechnology and telecommunications. The ...

Transformations to and within the service economy are happening on a global scale across public service sectors such as government, health care and education as well as market-based services including finance, biotechnology and telecommunications. The "servicitization" of business by converting products into services (as with leasing and outsourcing) and enhancing traditional products with informational service components further contributes to growth in the service economy. These transformations are enabled by - and often dependent on - information technologies (IT) and are fuelled by processes of globalization. Transformational change enables opportunities for innovation in business models, collaborations and work practices but also challenges regulatory, normative, and socio-cultural institutions at all levels - societal, industry, profession, organizational, group and individual.

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