http://confabb.com/conferences/23666/sessions/6582 Tue, 18 Mar 2008 04:22:58 GMT Attendee Reviews of Changing demands on content in tourism http://confabb.com/conferences/cci2008/sessions/6582/details#371 I was able to stay for a portion of the presentation before being called away to solve some conference crisis, so I didn't get the whole benefit of the session. But what I did sit through was engaging - William Bakker obviously has a good handle on his audiences and the technologies that could be used to serve them. Could be used is operative here because he is quite articulate about what works, what doesn't, and ow they've figured out where the sweet spots are. Bakker doesn't pull any punches, and was up front about showing where other organizations left room for improvement. I think this is important, because we learn from cautionary tales, not from best practices. I hope to get an opportunity to hear his entire presentation another time, to get the full benefit of what he had to say. Tue, 18 Mar 2008 04:22:58 GMT http://confabb.com/conferences/cci2008/sessions/6582/details#371 Rahel Anne Bailie