Documentation and Training: The User Experience
Session: Technology by CMS-Power by People: The Human Side of Content Management
Description
Session Details
| Speakers: |
There are no known speakers for this session.
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| Date: | Thursday, April 19, 2007 9:30 AM - 10:45 AM |
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| Rating: |
after 2 ratings » Read the review |
| Track: | Content Management |
| Location: | Point Grey |
Reviews
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By: Ms Emma Hamer
on May 29 2007 at 11:52 PM GMT 
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Want Success? People trump technology every time
Without missing a beat, Rahel neatly laid out all the "misunderstandings" and "faulty assumptions" that cause the majority (up to 70%) of CM projects to falter, lose momentum, or completely fail. And what it boils down to: adding people dynamics to the equation. Internal users, customers, internal and external reviewers, all are in some way or another ignored, not taken seriously, or brushed aside as inconsequential. Rahel quite eloquently explained how to do it right the first time around, and that includes a proper analysis and upfront requirements gathering. And that includes involving people - lots of them. Great presentation, and one every senior TechComm manager should see. |
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By: Ms. Sylvie Chartrand, PMP
on May 08 2007 at 03:43 PM GMT 
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Good session
A great reminder that we should always keep in mind who are the users 'people'. |
